Our August Customer Service Superstar goes to our CNA, Serena Winters! On Thursday, July 31st, Serena had the day off and knew she was going to head to the newly opened public swimming area, Rainbow Beach. She thought of one of our residents who had mentioned not long ago how he would love to go swimming again, that it had been years since he’d had the pleasure.
He has been a resident of Willow Manor’s Reflections Unit for 7 years. He is our “greeter” as he is always smiling and ready to meet new staff, families, and of course fellow residents. He spends his days working on puzzles, singing to other residents, and vigorously counting pop tabs he has collected for Riley Children’s Hospital.
He has been a resident of Willow Manor’s Reflections Unit for 7 years. He is our “greeter” as he is always smiling and ready to meet new staff, families, and of course fellow residents. He spends his days working on puzzles, singing to other residents, and vigorously counting pop tabs he has collected for Riley Children’s Hospital.
On that sunny Thursday afternoon, his wish came true as Serena took it upon herself to take him out to Rainbow Beach to enjoy the sunshine, cool water, and of course the brand new water slide! He was full of even more laughter and smiles the entire time, and days later he is still smiling ear to ear. Coming on to the Reflections Unit, our resident can’t wait to tell you about his trip to the beach and how many times he went down that water slide!
This single act of kindness and compassion has not only made a resident’s day, it has made a memory for someone that memories are all too precious to have these days. Serena is the true embodiment of the care, love, compassion, and kindness that we embellish on here at Willow Manor. What a wonderful person…she truly deserves this award as she already is award-winning in our hearts and minds here!!!
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